Orders can be set up in less than 5 minutes but not greater than 12 hours.

How much do you charge for domain registration?

We can register your .com, .net., or .org domains for $8 per year.

Can I host international domains?

Yes, we currently have clients that use .ca, .il, .tc, .nu, .ve, and many other international domain names.

Do you offer NT or UNIX plans?

We offer UNIX web hosting accounts (Red Hat Linux). We do not handle Windows on any machines due to its overall instability and obsessive cost for licensing.

How do I access my cPanel control panel?

You can login to your cPanel control panel at http://yoursite.com/cpanel where "yoursite" is your own domain name.

What are the nameservers for the current  machine?

Primary Nameserver:
DNS1.NAME-SERVICES.COM
Secondary Nameserver:
DNS2.NAME-SERVICES.COM

How do I FTP into my account?

First you must obtain an FTP program such as Cute FTP or WS_FTP.   Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields.  Once logged in, you have complete access to your account. Use port 21 (usually default). Any files that you want viewable on the web should be uploaded to the /public_html directory. Any files placed outside this folder will not be visible. We also offer a web based file manager that will allow you to upload the files to your account. You can access this via http://your_domain/cpanel

Is there a manual I can reference to use Cpanel?

Yes, access it by clicking here

Where are my statistics?

Click the report button after logging into cPanel and hit the Webalizer option. This will open a new window to Webalizer with all your statistics for that domain.

What is the full path to my cgi-bin?

/home/username/public_html/cgi-bin

Which folder do I load my web pages to?

You should place all of your web documents in the public_html directory.

I keep getting errors when trying to publish with Frontpage?

The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.

Can I have CGI outside of the bin?

Yes, CGI will function in the public_html folder.

What version of Perl comes installed on your servers?

Perl 5.8.7

What version of PHP comes installed on your servers?

PHP 5.1.6

What version of MySQL comes installed on your servers?

MySQL 5.0.27-standard

What is the correct path to Perl?

/usr/bin/perl

What is the correct path to sendmail?

/usr/sbin/sendmail

I've uploaded my site and still see "placeholder for ..."?

You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

How long does it take for my DNS changes to update world wide?

Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.

How much downtime will there be when I transfer my site to Plan1Host?

As long as things are done properly there should be no downtime as a result of the move.

We suggest following these steps:

• Sign up for an account with us.
• Upload your website to our servers and test to make sure everything appears as it should.
• Update the name servers with your domain registrar to point to the ones we provide in your welcome email or above mentioned.
• Wait 2 to 3 days before canceling your old hosting plan. It can take a couple of days for a domain to transfer and it is best to leave some overlap.
• Most of all, Don't worry. We are here for you at all times.

If you follow these steps the transition will occur very seemlessly.

Why isn't my SSI working?

In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.

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